Shipping policy

Shipping Policy – Nature Eva

At Nature Eva, we are committed to delivering professional haircare products safely and efficiently from our warehouse in Gandia, Spain. Please review our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders are typically dispatched within 1–3 business days after payment confirmation.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We ship to:

  • European Union countries

  • International destinations outside the EU

Delivery times may vary depending on destination, courier service, customs processing, and local conditions.

Estimated Delivery Times

  • Spain: 1–3 business days

  • European Union: 3–7 business days

  • Outside the European Union: 5–14 business days (may vary due to customs clearance)

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

    • Destination

    • Package weight and volume

    • Selected shipping method

    Shipping fees are non-refundable, except in cases where Nature Eva has made an error.

    Customs Duties & Taxes (Non-EU Orders)

    For orders shipped outside the European Union, the customer is fully responsible for all customs duties, import taxes, VAT, and clearance fees required by the destination country.

    These charges are not included in the product price or shipping cost and are determined by local customs authorities. Nature Eva has no control over these fees and cannot predict their amount.

    If the customer refuses to pay customs duties or taxes, the shipment may be returned or abandoned. In such cases, shipping costs and any associated fees will not be refunded.

    Delivery Responsibility

    Once the order has been handed over to the courier:

      • Nature Eva is not responsible for delivery delays caused by customs, weather conditions, strikes, or courier issues beyond our control.

      • Customers must ensure that delivery details provided at checkout are accurate and complete.

      Incorrect or incomplete address information may result in delivery delays, additional charges, or returned shipments.

      Damaged or Lost Shipments

      If your order arrives damaged or appears tampered with:

      • Do not discard the packaging

      • Contact us within 48 hours of delivery

      • Provide all required photos and videos as outlined in our Return & Refund Policy

      Claims submitted outside this timeframe or without required evidence may not be accepted.

      Professional Use Disclaimer

      Nature Eva products are intended for professional use. By placing an order, you acknowledge responsibility for proper storage, handling, and application once the products are delivered.

      Contact Information

      For shipping-related inquiries, please contact us at:
      📧 info@nature-eva.com
      📦 Please include your order number in all correspondence.

      This Shipping Policy is designed to ensure transparency, protect both parties, and maintain the professional standards of Nature Eva.